Customer experience is now becoming one of the most important factors , and this approach is going to increase. New products and services must be customer-centric, with a greater level of convenience. Customer experience role requires using customer data to eliminate turbulence from experiences, improving relevance and speeding up customer access to desired results
Customer Service & Banking Codes And Standards lays down set norms, guidelines, and principles of banking, aimed at improving the customer service aspect of banking. It helps to enhance knowledge of professionals in the field of Customer Services and to fulfil the increasing need of such professionals
- Customer banker relationship
- Changing Expectations and Perceptions of Modern day Banking
- Customer grievances redressal policy
- Soft skills and a good knowledge of the banking products
- Genesis of Banking Codes and Standards Board of India
- Equip the student with appropriate knowledge on customer service
- Will help in creating a customer centric culture
- Build relationship with customer and brand loyalty
- Clarity and transparency in communication
| Banking- Finance -Customer Services & Banking Standards Code (CS&BSC) | ||||||||||
| Eligibility: | Graduation & Above | |||||||||
| working professionals looking to switch their career | ||||||||||
| Final Year Students wanting to get job ready | ||||||||||
| Number of Hours : | 20 Hrs (1 Hr / Day)- Approx 1 Month program | |||||||||
| Mode of Training: | Online / Hybrid (Online+ Offline) | |||||||||
| Batches | Regular Batch (Monday-Friday): | Weekend Batch (Saturday-Sunday) | ||||||||
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| Hybrid Mode Batch Facilities | Wifi | |||||||||
| Internship | ||||||||||
| Placement Assistance | ||||||||||
- Customer service Department are one of the most important teams in Banks ,BFSI and Fintech
- Relationship Manager in Banks &Fintech
- Customer facing roles
FAQs
A customer service officer should have good knowledge of Banking Operation to develop and implement customer service policies in an organisation.
The Customer Service Officer is expected to have good communication skills, confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.
