Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).
IATA (International Airline Transport Assosiation) The International Air Transport Association (IATA) is the global trade association for the world’s airlines. Its mission is to lead and serve its members, as well as to represent their interests in a way that boosts the airport transport industryIATA courses offer many benefit to the students, established travel agents, tour operators, destination management companies, or small scale travel business owners. IATA programs are internationally recognized and offer a vast range of travel and tourism courses that work anywhere in the world. IATA certified courses are honoured and recognized by all airlines and travel offices throughout the world.
- Introduction to airport and airline operations
- Computer Reservations (CRS) and Departure Control Systems (DCS) functions
- Passenger and Baggage check-in procedures (airport and off-site)
- Conditions of passenger and baggage carriage, boarding procedures and close- out messaging
- Dangerous Goods regulations awareness for passenger service agents
- Managing passenger interactions
- Aviation security procedures for passenger and baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities
- Understand how airlines and airports operate in relation to the provision of passenger services
- Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
- Interpret the respective regulatory requirements related to passenger and baggage transport
- Understand how computer reservations and departure control systems operate
- Ensure safe and secure passenger and baggage transport
- Provide superior customer service in a demanding customer facing environment
- Learn about the latest technological innovations in passenger services
- Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel
Mode: Classroom / Blended learning
Eligibility: PUC / 12th / Any graduation or professionals wanting to switch career
- Passenger service agent
- Flight Dispatcher
- Ramp Planner
- Airline Passenger Service staff
- Ground handling agent
- Crew Schedule Coordinator
- Reservation Sales Agent
- Sales Representative
- Airline Ticket Agent
- Airline Station Agent
- Airline Operations Agent
Highlights of the Program
- Skill assessment tests
- Airport visit and familiarization
- Eye catching Uniforms
- Internship programs
- Hostel facility
- Seminars/Webinars
FAQs
A ground staff performs a wide range of duties in and outside the airport terminal. The staff works for commercial as well as the technical department of the airport through which they ensure the steady and safe arrival and departure of the plane. People working in ground duties are called “ground crew”. The main task of this ground crew is to ensure the efficient running of planes. People who work only in the airport terminal are called ground staff. They are in charge of storage, luggage, inspection, and keeping sufficient stocks of beverages and food in the plane. They also need to interact with the passengers, help them with their queries and assist them in every way possible.
Unnathi provides the best of training with IATA certified industry expert trainers. We Provide additional training on English communication skills, Personality development Skills, Hospitality, grooming with excellent infrastructure and training facilities. We provide real time corporate exposure through Internship opportunities with major travel Agencies/companies.
